Soft Katan Silk Saree
Shipping Method & Custom Duty
DOMESTIC SHIPPING
We ship through Bluedart, Professional couriers, DTDC & Speed post depending on the PIN Code coverage. Transit time will be between 3 to 5 days from the date of dispatch.
INTERNATIONAL SHIPPING
International orders are shipped through DHL. Transit time will be between 3 to 5 days from the date of dispatch.
CUSTOM DUTY
The shipping cost does not include custom charges & duties levied. Custom duty is dynamic & changes for every country. Any custom duty levied has to be borne by the customer.
Cancellation & Return
- An order is eligible for return within 3 days from the date of delivery.
- Return / Cancellation is not accepted for orders with custom tailoring including fall & edging services.
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Customers can initiate a return request on the following circumstances
Return Reason Resolution Item is damage / defective Refund / Gift Card Incorrect item delivered Refund / Gift Card Colour different from description Gift card I do not like this material Gift card - Customer has to raise a return request by sending an email to info@thebanarasisaree.com. with the order details & the return reason. Incase of damaged / incorrect item a photograph of the product, the price tag & the packing cover which got delivered is mandatory.
- Our support team will analyse the return request and approve the same.
- Once a return is approved, the item has to be packed & shipped to the below address. J 14/178, Kazisadaullapura, Jaitpura, Varanasi, Varanasi, Uttar Pradesh, 221001
- The products must be returned in it's original condition, unaltered and unused. The price tag ( and the silk mark tag if applicable ) has to be present. The saree folding has to be intact.
- Reverse pick up is available for damaged / defective items / incorrect item for selected Pin codes.
- Onward & Return logistic cost of Rs. 99/- will be charged on free shipping orders.
- Refund / gift card will be issued after receiving the item and approved by our quality assurance team. Refund amount/ Gift card will include only the cost of product. Any other cost incurred for the order by the company/ customer will not be refunded.
- All the refunds will be credited to the same payment mode through which the order was paid. The refund might take 7 to 10 working days to credit from the date of initiation.
- An order is eligible for return within 3 days from the date of delivery
- Return / Cancellation is not accepted for orders with custom tailoring including fall & edging services.
-
Customers can initiate a return request on the following circumstances
Return Reason Resolution Item is damage / defective Refund / Gift Card Incorrect item delivered Refund / Gift Card - Customer has to raise a return request by sending an email to info@thebanarasisaree.com. with the order details & the return reason. Incase of damaged / incorrect item a photograph of the product, the price tag & the packing cover which got delivered is mandatory.
- Our support team will analyse the return request and approve the same.
- Once a return is approved, the item has to be packed & shipped to the address which will be given on approval.
- The products must be returned in its original condition, unaltered and unused. The price tag ( and the silk mark tag if applicable ) has to be present. The saree folding has to be intact.
- Refund / gift card will be issued after receiving the item and approved by our quality assurance team. Refund amount/ Gift card will include only the cost of product. Any other cost incurred for the order by the company/ customer will not be refunded.
- All the refunds will be credited to the same payment mode through which the order was paid. The refund might take 7 to 10 working days to credit from the date of initiation.
Rest of USA & INDIA - Orders:
We do not accept returns for orders from countries outside India & USA.
Wash & Care
Silk and Silk cotton Sarees:
1. Never hand-wash or machine-wash a silk or a silk cotton saree.
2. In case the saree gets stained, immediately wipe the stain off with cold water.
3. It is advisable to only dry-clean silk and silk cotton sarees.
4. Never hang a silk or silk cotton saree to dry in direct sunlight as doing so will cause the colour to fade.
5. Don’t keep the saree bundled up as this will result in the threads of the zari/embroidery work getting entangled.
6. Store the saree in a light cotton muslin cloth. This will give the saree breathing space and will prevent one saree from sticking to another when kept in a pile.
7. Don’t store the saree in a plastic cover as this will cause the gold zari to turn black.
Cotton Sarees
1. Before washing a cotton saree soak the saree in warm water for 20 mins with rock salt. This will prevent the saree from colour bleeding in the subsequent washes.
2. Use shampoo or mild detergent to wash the saree. Do not brush the saree vigorously. Gently dip and dry the saree. Do not wring it vigorously; instead, hang it over a water-tap and allow the excess water to drain off.
3. It is advisable to starch cotton sarees to ensure that they retain their stiffness and stay stain-free.
4. Hang the saree to dry in a shaded area.Store the saree is an airy cupboard.
General Care
1. It is advised to to do dry clean for the first time. There might be excess dye on the dark coloured sarees which might bleed for the first few washes. However the colour will not fade.
2. Dry clean for the first time and gentle hand wash subsequently will reduce the colour bleeding on these sarees significantly
3. From the second wash, soak the saree in shampoo or mild detergent and gently dip and dry the saree in a shaded area.
4. Exposure to direct sunlight will cause the colour to fade.
5. These sarees can be soft ironed after wash.
